Refund policy

Last updated: September 19, 2026

We want you to be satisfied with your purchase from COMAR (operated by VGC Group L.L.C.). This Returns and Refund Policy explains when and how you can return an item and receive a refund.

Return window
You may request a return within 30 days of delivery. To be eligible, items must be new, unused, in their original condition and packaging, and resalable.

Non-returnable items
For safety and hygiene reasons, the following cannot be returned once opened or used: perishable goods, opened personal-care products, hazardous materials, custom or special-order items, and clearance items marked final sale. If in doubt, contact us before returning an item.

How to start a return
Email us at support@comarltd.com with your order number and the item(s) you wish to return. Please wait for our confirmation and return instructions before sending anything back. Returns sent without prior authorization may not be accepted.

Return shipping and restocking fee
Returns are sent by mail. For returns that are not due to our error (the item is not damaged, defective or incorrect), you do not need to arrange or pay for return shipping yourself. We deduct the return shipping cost from your refund instead. As a general guide, this is typically up to 10 percent of the order value, and we will let you know the estimated shipping cost before your return is finalized. If the actual return shipping cost is higher than 10 percent of the order value, we will contact you before completing the refund. If the actual cost is lower than 10 percent, we will refund you the difference. For returns due to our error (wrong, damaged or defective item), no fee applies and we cover return shipping in full. See "Damaged, defective or wrong items" below.

Refunds
Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued within 7 days to your original payment method, minus the return shipping cost described above where applicable. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective or wrong items
If you receive an item that is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos. We will arrange a free replacement or a full refund, including any shipping paid. No return shipping deduction applies in this case.

Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the eligible item for a refund and place a new order.

Order cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel before the order has been dispatched. Once shipped, the order is subject to this returns policy.

Contact us
Email: support@comarltd.com
COMAR is operated by VGC Group L.L.C., 1500 N Grant St Ste N, Denver, CO 80203, United States.